 | GUIDING PRINCIPLES: | OPEN DOOR POLICY:
Earthen Glow Minerals (aka, EGminerals.com) manufactures and supplies the highest quality products available. Our products are internally formulated and carefully handcrafted.
We are fanatical about Quality and Customer Satisfaction. Our goal and mission is to meet or exceed your expectations. We maintain an open door policy. In the unlikely event there is a problem or a concern with your order you are encouraged to contact us:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
We will work with you to quickly resolve the problem to our mutual satisfaction.
This includes our commitment to assist you in obtaining foundation colors ideally suited to your complexion. Should you order foundations from us and not find a suitable match, simply contact us with the applicable details and we will work with you to obtain a suitable match. Your satisfaction is paramount to our mission.
MINIMUM ORDER VALUES:
Due to processing expenses we have a $10.00 minimum for all orders
PAYMENTS:
Credit Cards & Pay Pal payments
We Accept: PAY PAL, VISA, MASTER CARD, AMERICAN EXPRESS and DISCOVER Card. All financial transactions are processed by "Pay Pal".
You do not need a pay pal account; you may use any of the major credit cards listed above (at checkout this option is located on the lower left side of the payment screen). We do not store or access your credit card or other financial information; all financial transactions are processed through the highly secure "Pay Pal" system.
MONEY ORDERS:
We accept money orders. Place your order on line and check-out. Before confirming the order the box “order notes” will appear. Type: payment by Money Order and confirm your order, (confirming the order submits it to us as a pending order). Exit when the payment is requested.
When your Money Order is received, you will be notified and the order will be processed. Send money orders to:
Earthen Glow Minerals
3870 Peachtree Ind. Blvd. S-150 /319
Atlanta, GA. 30096
WESTERN UNION & MONEY GRAM:
We accept Western Union & Money Gram. Place your order on line and check-out. Before confirming the order the box “order notes” will appear. Type: payment by Western Union / Money Gram and confirm your order, (confirming the order submits it to us as a pending order). Exit when the payment is requested.
When the payment has been sent notify us by e-mail with all the details, be sure to include the order number on your e-mail. We will notify you as soon as we have received payment and the order will be processed. RETURN POLICY:
Due to health precautions we cannot accept returned makeup. For this reason you may consider ordering sample sizes prior to placing full size orders. SHIPPING POLICY: DOMESTIC & INTERNATIONAL - STANDARD SHIPPING: A flat rate of $3.75 is charged for all orders with a value under $20.00. Thereafter the price increases based on value and weight. This is automatically calculated in the Shopping Cart at checkout. We currently use 1st Class USPS mail for standard shipping (no tracking is available with this option). If your order includes Soaps or Bath and Body products, please select Priority Shipping. USA / DOMESTIC - PRIORITY SHIPPING: Flat Rate Priority Shipping is available for $6.50. If your order includes Soaps, Hair Care or Bath and Body products this option should be selected, due to the increased size and weight. INTERNATIONAL - PRIORITY SHIPPING, Option #1: Flat Rate Envelope. This option is available for $14.95. If your order includes Soaps, Hair Care or Bath and Body products this should be selected, due to the increased size and weight. This option is applicable for all orders that will fit a 300mm x 230mm x 38mm package (12'' x 9'' x 1-1/2"). 97% of orders will fit in this package. INTERNATIONAL - (LARGE ORDERS) PRIORITY SHIPPING, Option #2: Flat Rate Box. For large heavy packages up to 9kg (20 lbs) this option is available for $28.00 (our cost). If your order includes several Soaps, Hair Care and Bath and Body products this option should be selected, due to the size and weight. This option is applicable to all orders that will fit in a box 330mm x 300mm x 90mm (13" x 12" x 3-1/2"). 3% of orders require this option. Large International Priority. Must Select if Shipping more than 5 Bath & Body or Hair Care Products. (Also use for shipping Two or more Bath & Body or Hair Care SETS / KITS, if they contain more than 5 items).
*Distributors and Wholesale clients should always select Priority shipping RETURN POLICY:
Due to health precautions we cannot accept returned makeup. For this reason you may consider ordering sample sizes prior to placing full size orders.
|
POLICIES